We at Littleton Heating and Air Conditioning would like you to
know that our service department has adopted the Flat Rate method of
pricing service work. It is nationally recognized, and was developed
to make sure that you, Our Customer could feel in control of a
service call from beginning to end. For many years, those in our
business have used the Time Material method of pricing service work.
We would tell you that there would be some basic charge for the
initial on-site period (usually one-half hour) and then $xx.xx
dollars per hour plus materials from that point on. One problem with
the Time Material method is that some customers are in the
unfortunate position of paying more for a given service task than
others because the technician on the job is very good, but slower
than others. Sometimes poor weather conditions slow down a job,
causing you to pay a higher final cost.
Or maybe a part needed for
your system is not on the truck, and you pay for the time it takes
to obtain it.In the past, we had no better way to price service
work. But developments in our industry now make it possible to offer
you a better choice.A nationally respected organization has
accumulated data on the proper time to complete thousands of service
tasks. This time is based on a fully trained and qualified
technician with the latest diagnostic tools arriving at you home or
business. We will give you a firm price for the trip and thorough
diagnosis of your system, which we call our diagnostic charge,
Then, once we discover the problem, we will give you a firm
up-front price to repair it. This price will include everything all
labor, parts, miscellaneous materials, and parts acquisition time,
if any. Using this quoted service pricing method there are no longer
any big surprises at the end of the job. After all, it is just as
discouraging for us as for you when the repair bill grows so large
that you might have considered replacing your old equipment before
spending so much to fix it.
With Flat Rate Pricing, you can be in
control of the service cost every step of the way. The bottom line
is that Littleton Heating and Air Conditioning only installs the
highest quality original equipment manufacturer parts or superior
quality replacement parts that we know are going to last.
us know your comments concerning Flat Rate Pricing and any other
areas in which we can be of service. No matter how small the
displeasure or how minor the irritation; we want to know when you
are not happy with our service. Your satisfaction is our highest
priority.Thanks again for being our customer!
Littleton Heating and Air Conditioning
Service all brands of heating and air conditioning systems in Denver Metro.